Rules for reviews and questions

This is a translation. The Bulgarian version is the binding one.

Under every profile people can leave a review, ask a question and answer. Other users, the hubost team and the salon itself, once it has confirmed its profile, can answer too.

How we publish

  1. Every message is published only after the author confirms their email through a link.
  2. An automatic check looks for links, phone numbers and emails in the text, insults, and writing in capitals only. Such messages are reviewed by a person before publishing.
  3. We publish positive and negative reviews alike. We don’t edit the text, except to hide personal data.

What we check and what we don’t

We check that the email is real and that the message follows these rules. We don’t check whether the author really used the service. The author can say when they used it; this isn’t checked either. The rating on hubost is a plain average of all reviews published here, with no weighting.

Salons

  • A salon can claim its profile and then answer in its own name. The answer is labelled “Reply from the salon”.
  • A salon can’t leave a review for itself, pay to remove, hide or reorder reviews, or offer discounts in exchange for reviews.
  • A profile claim is approved automatically if the email is on the domain of the salon’s website or is the email shown on the profile. Otherwise we confirm it by calling the phone number on the profile.

We don’t publish

  • insults, threats, discrimination and indecent content;
  • other people’s personal data, including health information about third parties;
  • advertising, links and contact details;
  • reviews written by the salon, its staff or competitors, and reviews in exchange for payment or a discount;
  • texts that aren’t about the service.

Reports

Under every message there is a “Report” button. We look at every report. A message reported by three different people is hidden until it is reviewed. If you think a message breaks the law, say exactly what and why in your report.

Your data

Your email is used only for the confirmation and to let you know if someone answers you. It isn’t shown and isn’t given to the salon. You can ask for your message to be deleted at the corrections address. More in the privacy policy.